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Dealing with difficult people : fast, effective strategies for handling problem people / Roy Lilley.

by Lilley, Roy C [author.].

Series: Creating successEdition: Fourth edition.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: London : Kogan Page Ltd, 2019Copyright date: ©2019Availability: Items available for loan: Northam (1) Call number: 650. 13 LIL.

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Working with emotional intelligence / Daniel Goleman.

by Goleman, Daniel.

Material type: Text Text; Format: print ; Literary form: Not fiction Language: Eng, lis Publisher: London : Bloomsbury, 1998Publisher: New York : Bantam Books, 1998Other title: Emotional intelligence.Availability: Items available for loan: Northam (1) Call number: 658 .4 GOL.

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