Dealing with difficult people : fast, effective strategies for handling problem people / Roy Lilley.
Material type:
TextSeries: Creating successPublisher: London : Kogan Page Ltd, 2019Copyright date: ©2019Edition: Fourth editionDescription: viii, 160 pages ; 22 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9780749486419; 0749486414; 9780749498795; 074949879XSubject(s): Psychology, Industrial | Interpersonal conflict | Problem employeesDDC classification: 650.1/3 LOC classification: HF5548.8 | .L493 2019Summary: Dealing with Difficult People will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work. With example dialogue, techniques and tips, it will help you avoid horrible situations and keep your cool. By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. Updated for 2019, this 4th edition of the best-selling Dealing with Difficult People features practical exercises, useful templates, and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.
| Item type | Current library | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| wnor- Book | Northam Northam Adult Nonfiction | 650. 13 LIL (Browse shelf(Opens below)) | Available | 31111076414224 |
Revised edition of the author's Dealing with difficult people, 2016.
Includes bibliographical references.
Dealing with Difficult People will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work. With example dialogue, techniques and tips, it will help you avoid horrible situations and keep your cool. By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. Updated for 2019, this 4th edition of the best-selling Dealing with Difficult People features practical exercises, useful templates, and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.
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