Working with emotional intelligence / Daniel Goleman.

Drawing on access to business leaders around the world and thorough research, the author of this book demonstrates that emotional intelligence matters twice as much as cognitive abilities such as IQ or technical expertise. The impact of this is greater at the top of the leadership pyramid.

Includes bibliographical references and index.

1. Beyond expertise -- 2. Self-mastery -- 3. People skills -- 4. A new model of learning -- 5. The emotionally intelligent organization.

New York Times science writer Goleman argues that our emotions play a much greater role in thought, decision making and individual success than is commonly acknowledged. He defines "emotional intelligence"?a trait not measured by IQ tests?as a set of skills, including control of one's impulses, self-motivation, empathy and social competence in interpersonal relationships. Although his highly accessible survey of research into cognitive and emotional development may not convince readers that this grab bag of faculties comprise a clearly recognizable, well-defined aptitude, his report is nevertheless an intriguing and practical guide to emotional mastery. In marriage, emotional intelligence means listening well and being able to calm down. In the workplace, it manifests when bosses give subordinates constructive feedback regarding their performance. Goleman also looks at pilot programs in schools from New York City to Oakland, Calif., where kids are taught conflict resolution, impulse control and social skills.