Conversation transformation / Ben E. Benjamin, Ph.D, Amy Yeager and Anita Simon, Ed.D.
Material type:
SoundPublisher: Grand Haven, Michigan : McGraw-Hill Education on Brilliance Audio, [2016]Copyright date: ℗2016Copyright date: ©2012Description: 6 CDs (7 hr., 23 min.) : digital ; 12 cmContent type: spoken word Media type: audio Carrier type: audio discISBN: 9781536623734; 1536623733Other title: Conversation transformation : recognize and overcome the 6 most destructive communication patternsSubject(s): Conversation | Oral communicationGenre/Form: Audiobooks. DDC classification: 302.34/6 Performed by Christopher Prince.Summary: BUSINESS COMMUNICATION & PRESENTATION. Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding. Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses: AWARENESS- Learn to recognize an ineffective communication pattern the instant it occurs. ACTION- Use specific new strategies to turn the conversation in a better direction. PRACTICE- Engage in repeated, structured practice to turn those actions into new habits.
| Item type | Current library | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| wnor- audio | Northam Northam General Stacks | 302.346 BEN (Browse shelf(Opens below)) | Available | 31111069256954 |
Unabridged.
Title from disc label.
Compact discs.
BUSINESS COMMUNICATION & PRESENTATION. Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding. Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses: AWARENESS- Learn to recognize an ineffective communication pattern the instant it occurs. ACTION- Use specific new strategies to turn the conversation in a better direction. PRACTICE- Engage in repeated, structured practice to turn those actions into new habits.
Performed by Christopher Prince.
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